This page repeats clause 8 of our Terms and Conditions, with the Secure Pay rule from clause 7.3. If anything here differs from the Terms, the Terms apply.
Cancellations and refunds (clause 8)
8.1 You can cancel free of charge before a carrier has been assigned.
8.2 After a carrier is assigned but before collection, a cancellation fee of 10% of the Job price, or ₦2,000, whichever is lower, may apply to cover the carrier's time and travel.
8.3 Once the Load has been collected, the Job cannot be cancelled. You pay the full price.
8.4 If a carrier cancels or does not turn up, you get a full refund or we find you another carrier at no extra cost.
8.5 Refunds go back to the original payment method within 7 working days.
8.6 No-shows. If the Load is not ready to hand over by the end of the longest waiting time in clause 9.6, and you have not agreed a later time with the Driver through the app, the Job counts as cancelled. The cancellation fee in clause 8.2 applies, together with any waiting charges.
8.7 Repeated cancellations. If you cancel 3 Jobs within 24 hours after carriers have been assigned, we may pause your Account for up to 7 days.
Secure Pay (clause 7.3)
7.3 Secure Pay. If you choose Secure Pay, we hold your payment until the Job is marked delivered. You then have 24 hours to confirm delivery or report a problem. If you do neither, the payment is released to the carrier automatically.